Reply Instantly.
Book More.
Work Less.
Turn guest messages into bookings
and resolved requests, freeing up your team
for real hospitality while we handle the questions.
- • Replies in seconds
- • Captures every booking opportunity
- • Hands off to staff when needed
15 minutes · No commitment
Prefer WhatsApp? Message us →Questions handled · Bookings captured · Requests resolved
time
What our partners say
“We cut response times to seconds and captured more direct bookings.”
Dana Levy
GM, Boutique Hotel · Tel Aviv
85%
Auto-resolution rate
Median across all properties, last 30 days
<5 s
Average reply time
Median first-response, all channels
4.8/5
Guest satisfaction
Post-chat rating, last 90 days
Trusted by
Results you’ll feel from day one
Turn guest messages into bookings and resolved requests—while giving your team their time back.
Hours back for your team
Automate the repeats
Answers the daily ‘parking / breakfast / late checkout?’ questions automatically—so staff can focus on people.
Examples
Capture more revenue
Convert every inquiry
Turns ‘Do you have availability?’ into a booking link—before the guest moves on.
Examples
Resolve requests faster
Smart handoff
Routes issues to the right person and tracks them to completion—so nothing falls between shifts.
Examples
Consistent, on-brand replies
Your rules, every time
Every response follows your property’s info, tone, and policies—across every channel.
Examples
Yes, it can handle: early check-in, parking, baby crib, pool hours, and ‘can we bring a dog?’
15 minutes · No commitment
Prefer WhatsApp? Message us →Insights you can act on
We turn guest conversations into clear signals—so you know what to fix, what to sell, and what to change.
Booking blockers
See the top questions that stop guests from booking
Price sensitivity
Spot when pricing is hurting conversions
Service alerts
Catch recurring complaints early (before reviews)
Upsell opportunities
Find what guests ask for—and package it
Peak demand times
Know when requests spike to plan staffing
15 minutes · No commitment
Prefer WhatsApp? Message us →This month at
Olive Hotel
Top Themes
Alerts
Room not ready up 2.1x
AC issues in 8 rooms
Opportunities
Late checkout requested 42x
Parking info missing from booking page
Insight of the Month
Guests ask about parking before they book.
Action: Add parking details & rates to booking flow
How it works
A ready-to-use guest chat — in less than a day.
Paste your website
Paste your website and upload any documentation.
We build your guest brain
We learn your property from your site and trusted public sources.
Go live
You get a ready-to-use chat you can share with guests within a day or so.
Fast, hands-on support.
Any concern you have is our priority to resolve!
Full visibility + smart handoff
You see every chat, and when we’re not sure, we hand it to your team instantly.
Less noise.
More hospitality.
When responses are instant, your team can focus on guests.
82% of chats handled automatically today
Real Impact, every day
Faster replies, less workload, and better outcomes for guests.
12sec
Average Response Time
Guests get answers faster
55%faster
Ticket Resolution Time
Requests get resolved sooner
+40%
Staff Time Saved
Time back for your team do focus on hospitality
2min
Check In Time
Check in on WhatsApp
80%
AI Resolution Rate
Questions handled without staff
3-5.5hrs / week
Staff Hours Saved per Week
Time back for your team
Median across properties, last 30 days
15 minutes · No commitment
Prefer WhatsApp? Message us →Results vary by property. We’ll show you what success looks like for yours.
Works with what you already use
Connect vGuest to your channels and tools — so replies, bookings, and requests stay in sync.
Messaging channels
WhatsApp, website chat, OTA inboxes — all in one place.
Popular: WhatsApp, Webchat, Booking.com, Airbnb.
PMS + booking tools
Guest info, reservations, and actions flow through automatically.
Popular: SimpleBooking, MiniHotel, Guesty, Cloudbeds.
Locks, payments, housekeeping
Operations tools that keep everything running in sync.
Popular: ezGo, Nuki, Stripe, Breezeway.
15 minutes · No commitment
Prefer WhatsApp? Message us →Two-way sync • Guest profile + reservations • Notes + handoff
Don’t see your system? Ask us — we’ll tell you what’s possible.
About vGuest
Hospitality is built on moments: a warm welcome, a quick answer, a smooth check-in. But behind the scenes, great teams are often buried under repetitive messages, scattered tools, and constant interruptions.
We built vGuest because we’ve lived that reality. We’re a group of entrepreneurs with hands-on hospitality experience, and we saw a clear opportunity: use AI to take the busywork off people’s plates — so they can focus on what actually creates an amazing stay.
vGuest automates guest communication and routine requests, helping guests get fast, friendly answers anytime, and helping teams stay calmer, more focused, and more in control of their day.
The future of hospitality isn’t less human — it’s more human, with smarter systems running quietly in the background.
