Reply instantly. Book more.
Work less.
Turn guest messages into bookings — freeing your team for real hospitality.
reply time
What our partners say
“We cut response times to seconds and captured more direct bookings.”
Dana Levy
GM, Boutique Hotel · Tel Aviv
85%
Auto-resolution rate
<5 s
Average reply time
4.8/5
Guest satisfaction
Trusted by
Results you’ll feel from day one
Turn guest messages into bookings and resolved requests—while giving your team their time back.
Hours back for your team
Automate the repeats
Answers the daily ‘parking / breakfast / late checkout?’ questions automatically—so staff can focus on people.
Examples
Capture more revenue
Convert every inquiry
Turns ‘Do you have availability?’ into a booking link—before the guest moves on.
Examples
Resolve requests faster
Smart handoff
Routes issues to the right person and tracks them to completion—so nothing falls between shifts.
Examples
Consistent, on-brand replies
Your rules, every time
Every response follows your property’s info, tone, and policies—across every channel.
Examples
Yes, it can handle: early check-in, parking, baby crib, pool hours, and ‘can we bring a dog?’
Insights you can act on
We turn guest conversations into clear signals—so you know what to fix, what to sell, and what to change.
Booking blockers
See the top questions that stop guests from booking
Price sensitivity
Spot when pricing is hurting conversions
Service alerts
Catch recurring complaints early (before reviews)
Upsell opportunities
Find what guests ask for—and package it
Peak demand times
Know when requests spike to plan staffing
Example dashboard
This month at
Olive Hotel
Top Themes
Alerts
Room not ready up 2.1x
AC issues in 8 rooms
Opportunities
Late checkout requested 42x
Parking info missing from booking page
Insight of the Month
Guests ask about parking before they book.
Action: Add parking details & rates to booking flow
How it works
Ready-to-use guest chat — in under a day.
Paste your website
Share your URL and any docs.
We build your guest brain
We learn your policies + FAQs, then stay updated via your systems.
Go live
Go live in under a day.
Also included
Fast, hands-on support.
Any concern you have is our priority to resolve!
Full visibility + smart handoff
You see every chat, and when we’re not sure, we hand it to your team instantly.
Included with every plan
Fast, hands-on support.
Any concern you have is our priority to resolve!
Full visibility + smart handoff
You see every chat, and when we’re not sure, we hand it to your team instantly.
Less noise.
More hospitality.
When responses are instant, your team can focus on guests.
82% of chats handled automatically today
Real Impact, every day
Faster replies, less workload, and better outcomes for guests.
Avg. response timeAverage Response Time
Instant guest answersGuests get answers faster
Faster resolutionTicket Resolution Time
Requests closed soonerRequests get resolved sooner
AI resolution rateAI Resolution Rate
Handled without staffQuestions handled without staff
Staff hours saved weeklyStaff Hours Saved per Week
More time for hospitalityTime back for your team
Median across properties, last 30 days
See how we measure these →WhatsApp · Email · Webchat · PMS
Works with what you already use
Connect vGuest to your channels and tools — so replies, bookings, and requests stay in sync.
Messaging channels
WhatsApp, website chat, OTA inboxes — all in one place.
Popular: WhatsApp, Webchat, Booking.com, Airbnb.
PMS + booking tools
Guest info, reservations, and actions flow through automatically.
Popular: SimpleBooking, MiniHotel, Guesty, Cloudbeds.
Locks, payments, housekeeping
Operations tools that keep everything running in sync.
Popular: ezGo, Nuki, Stripe, Breezeway.
About vGuest
Hospitality is built on moments: a warm welcome, a quick answer, a smooth check-in. But behind the scenes, great teams are often buried under repetitive messages, scattered tools, and constant interruptions.
We built vGuest because we’ve lived that reality. We’re a group of entrepreneurs with hands-on hospitality experience, and we saw a clear opportunity: use AI to take the busywork off people’s plates — so they can focus on what actually creates an amazing stay.
vGuest automates guest communication and routine requests, helping guests get fast, friendly answers anytime, and helping teams stay calmer, more focused, and more in control of their day.
The future of hospitality isn’t less human — it’s more human, with smarter systems running quietly in the background.
