How accurate is the AI? Will it give wrong information to my guests?

vGuest achieves 85% resolution rate with 99%+ accuracy for FAQ-based questions. The AI only answers based on information YOU provide in your knowledge base. If the AI doesn't know something, it automatically escalates to your staff.

How long does setup take?

Basic setup (FAQ + WhatsApp) takes 2 hours. PMS integration takes 1-3 days depending on your system. Full deployment with workflows takes about 1 week.

Does vGuest integrate with my PMS (Optima, EzGo, MiniHotel)?

Yes! vGuest currently integrates with Optima, EzGo, and MiniHotel PMS systems. Integration is two-way: vGuest reads reservation data and can write back pre-check-in status.

vGuest - AI Hotel Assistant | 85% Auto-Resolution

See vGuest in action

One conversation, the whole journey handled.

A real guest books, asks and gets cared for over WhatsApp, while your team stays free for the moments that need a human.

Powering guest experiences for leading hospitality teams.

See how hotels go beyond the front desk with an AI concierge that answers every guest, 24/7, across the whole stay.

See all customer stories

Built around your property

Not a generic bot. Yours.

Every hotel and attraction is one of a kind. vGuest learns your voice, your rules and your media, and answers like it’s part of your team.

Your voice

You shape it. In plain language.

No scripts, no code, you fill in simple blocks, and the AI does the rest. Here’s how a real property writes its own rules.

Soul & rules

›

Plain language. No code. Live in seconds.

What your guest gets

Any chance of an upgrade for us? 🤞

✕ Generic bot

Upgrades are subject to availability.

✓ Yours

I can't promise one, Anna — but I'll ask our manager and try my best 😊

The right read

Knows when to inform, and when to charm.

A check-in time needs a precise answer. An anniversary is a chance to delight. vGuest reads the moment, and brings your team in the second a human touch is needed.

What time is check-in?

Check-in is from 3 PM. Want me to ask the front desk about an early arrival?

It’s our anniversary 🎉

Congratulations! Something special will be waiting in your room.

MLooped in the front desk

Words & pictures

Answers with images, and understands theirs.

Guests ask to see the suite, the spa, the menu, and vGuest sends the right photo, map or sticker from your gallery, automatically. And when a guest sends a photo, it reads it and replies in context.

Can I see the sea-view suite?