Question 1

How accurate is the AI? Will it give wrong information to my guests?

Accepted Answer

vGuest achieves 85% resolution rate with 99%+ accuracy for FAQ-based questions. The AI only answers based on information YOU provide in your knowledge base. If the AI doesn't know something, it automatically escalates to your staff.

Question 2

How long does setup take?

Accepted Answer

Basic setup (FAQ + WhatsApp) takes 2 hours. PMS integration takes 1-3 days depending on your system. Full deployment with workflows takes about 1 week.

Question 3

Does vGuest integrate with my PMS (Optima, EzGo, MiniHotel)?

Accepted Answer

Yes! vGuest currently integrates with Optima, EzGo, and MiniHotel PMS systems. Integration is two-way: vGuest reads reservation data and can write back pre-check-in status.

Frequently asked questions