Privacy Policy

Your privacy is important to vGuest ("vGuest", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, chatbot, and associated services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Policy.

1. Scope

This Policy applies to any visitor, prospective guest, or partner ("user", "you") who interacts with the Services. It does not apply to third-party websites or services that may be linked from our platform.

2. Information We Collect

3. How We Use Your Information

• Service Delivery: To provide, operate, and maintain our Services, including processing bookings and responding to inquiries.
• Communication: To send you service-related communications, updates, and promotional materials (with your consent).
• Improvement: To analyze usage patterns and improve our Services, including AI chatbot responses and user experience.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contractual Necessity: Processing necessary to perform our contract with you.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal Obligation: Processing necessary to comply with legal requirements.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Services.
• Business Partners: Hotels and properties that use our platform to serve you.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, authenticate users, analyze site traffic, and deliver targeted content. You can control cookies through your browser settings.

7. Data Retention

• Account Data: Retained for the duration of your account plus 3 years after closure.
• Transaction Records: Retained for 7 years for tax and legal compliance.
• Chat Logs: Retained for 2 years for service improvement and dispute resolution.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, regular security assessments, and access controls.

9. Your Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, port, or object to processing of your personal data. To exercise these rights, contact us at support@vguest.ai. We will respond within 30 days.

10. International Data Transfers

Your information may be transferred internationally. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page.

13. Contact Us

Email: support@vguest.ai | General: info@vguest.ai