Transform conversations into bookings, guide thousands of guests simultaneously in their language, 24/7 ๐ - automatically routing every request to the right persona.
Trusted by Leading Hotels
One platform for your entire guest journey
vGuest acts as a personal assistant for every guest while delivering three main value propositions: it reduces operating costs by automating repetitive guest inquiries and centralizing all communications into a single platform, eliminating the need for staff to manage multiple channels; it increases conversion rates by providing instant responses and seamless integration with booking engines that guide guests through the reservation process; and it drives better guest experience by offering multilingual personal assistant support available around the clock with consistent, accurate information across all communication touchpoints.
One inbox for all channels
Centralize all guest communications across multiple channels into one unified inbox. Never miss a message and provide consistent service whether guests reach out via your website, social media, or messaging apps.
Website chat
WhatsApp
Facebook Messenger
Instagram24/7 Personal Assistant, Multilingual
Acts as a personal assistant for hotel guests throughout their stay. Answers questions and quotes rates instantly. Connects directly to your booking engine and PMS to check live availability. Switches to a human agent seamlessly when needed, so you never miss a high-value inquiry.
Integrated with:
Simplebooking
Minihotel
Ezgo
Coming Soon
Use pre- and post-call actions to trigger upsells, boost Google reviews, and share tips that elevate the guest experience.
โ Available Now
Your guests' personal assistant for in-hotel requests. AI auto-routes requestsโtowels, late checkout, room service, and moreโto the right team while keeping guests informed in real time.
Integrated with:
Priority Software
Ezgo
Proven Results & Our Goals
70%
Calls Reduced
AI automatically answers guest questions instantly. Update knowledge, pricing, and control AI responses in 3 seconds.
โ Proven Results
50%+
Productivity Boost
Staff focus on high-value tasks while AI handles routine inquiries, reservations, and guest communications 24/7.
โ Proven Results
30%+
Response Time
Smart upselling with flexible date search, local events knowledge, and context-aware offers before and during stays.
๐ฏ Our Goal
Beta Roadmap & Partner Timeline
Planned features - estimated completion shown in months
| Feature | Status | ETA | Target Launch |
|---|---|---|---|
| Facebook Messenger channel | Planned | 5 months | September 2025 |
| Instagram channel | Completed | Completed | Available Now |
| Optima PMS integration | Completed | Completed | Available Now |
| Windows notification tray for quick response | Completed | Completed | Available Now |
| Inbound Reservation CRM module | Planned | 1.5 months | Late September 2025 |
| Guest Service Automation | Completed | Completed | Available Now |